Reviews

“The mattress is wonderful and it has definitely improved my sleeping.  I even find myself lying on my bed and reading before I go to bed, because it is that comfortable.  A wonderful product, and I could not be more pleased.

And the best part of all was your service, from start to finish.  I so enjoyed talking with you when placing the order, and you made the entire experience of buying a new mattress both easy and pleasurable.  And to receive a follow up email from you today just confirms once again what wonderful customer service you have! I so appreciate you reaching out once again to make sure all is ok! Thanks again for your wonderful product and service.”

S.H. | Massachusetts

“Luxury and boutique hotel guests are seeking bespoke environments, not mass replicated designs. This guest has an expectation their stay will be unique, and the sleep experience should meet that expectation.”

ROB RICHARDS, MATTRESS CONCIERGE MANAGING DIRECTOR
Read more →

“When we say Ulysses has strong drinks and soft beds - we mean it! Our custom and cloud-like mattresses were created specifically for our hotels with the team at Mattress Concierge. These will make you want to sleep through check-out time.”

ANTHONY PELLEGRINO, HEAD OF HOTELS AT ASH
Read more →

“My husband and I recently purchased a mattress set from Mattress Concierge and were very pleased with the quality of the product and the service that we received from Robert Richards, Managing Director of Mattress Concierge. It had been a number of years since we purchased a mattress, so we needed someone to help us determine the mattress that would be best for us. We went to the Gold Bond factory and Mattress Concierge showroom in Hartford, CT and Robert listened to our specific needs, provided us with very helpful information and we were able to try out a few models. The mattress that we selected came within 2 weeks and we have been very pleased with the comfort that it provides. My husband had a back injury, and for the first time in months, his back does not hurt when he wakes up in the morning. We could not be more pleased with our 100% American Made mattress and we highly recommend Mattress Concierge!”

P.M. | Old Lyme, CT

“At Foxwoods we pride ourselves on providing our guests with the ultimate destination experience, and knew how important it was that the sleep configuration was as thoughtfully considered as every other resort amenity. We were so impressed by the attention to detail in Mattress Concierge’s hand-crafted, comfortable and durable mattresses which made them the ideal partner. They offer our guests a luxurious sleep experience that enhances their stay while at Foxwoods.”

CHRIS O’CONNELL, FOXWOODS VICE PRESIDENT OF HOTEL OPERATIONS
Read more →

“As a hotelier, it’s so important to me that the sleep experience is as thoughtfully considered as every other hotel amenity, detail and on-property experience—it’s the core reason that hotels exist. Of course, this was a top priority in planning for the opening of Esmé Miami Beach. When we saw the love and care Mattress Concierge put into making their beds when we toured the factory, (and then slept on them!), we knew that this boutique product was perfect for our hotel.”

JESSICA LAROSA, GENERAL MANAGER OF ESMÉ MIAMI BEACH
Read more →

“I had an exceptional experience using Mattress Concierge HOME to purchase my new mattress and box spring. From selecting the right mattress to full service delivery, the process was very easy. I had never purchased a mattress without trying it out in a showroom, but given the current situation with COVID-19 and my desperate need for a comfortable, restful night’s sleep, I was willing to give it a try. Rob assisted every step of the way. He listened to my concerns about my current mattress and my overall preferences to help me select the best mattress for my needs. I was impressed with the communication at every stage and with the professional at-home delivery service. I would highly recommend Mattress Concierge HOME to anyone looking for a top-quality mattress and a seamless buying experience.”

A.B. | BEXLEY, OH

“I have been working with Mattress Concierge since building The Francis Hotel in Portland, ME, in 2017. One of the most important aspects of a hotel stay is getting a quality night’s sleep, and our guests rave about the comfort of these plush mattresses. Having slept on many quality mattresses over the years, I was surprised to come across one that was hands-down the best, but this is it. We have begun the process of converting our other hotels to Mattress Concierge, and I even purchased them for my home as well. The comfort and durability are unmatched, in my opinion. I will not hesitate to call Rob at Mattress Concierge for future hotel projects or refer friends and family to buy these mattresses for their homes.”

NATE DELOIS | CFO, UNCOMMON HOSPITALITY

“After 15+ years with our original mattress, and struggling for a few years with restless sleep and back pain, we knew it was time for something new. We weren’t sure exactly where to start, but one thing we did know is that some of the best nights sleep we’ve had in recent years came while staying in nicer hotels. After some research, we found Mattress Concierge. We were taken through a detailed overview of their product and compared it to the other options out there (both brand name conventional mattresses and the “bed in a box” options that were popping up). What impressed me most was the quality construction methods and materials used, the 15 year warranty and that it was made right here in CT. We opted for the Luxury Plush/Firm to give us the two different options. The entire process from start to finish (including ordering, delivery and removal of our old set) was handled with both ease and great care. We couldn’t be happier with our decision and would recommend Mattress Concierge Home to anyone looking for a luxury sleeping experience!”

E.N. | OLD SAYBROOK, CT

“Our guests love the new mattress. We are proud of our relationship with Mattress Concierge and hope it continues for many, many more years. They offer a great product that is very competitively priced.”

JEFF MCIVER, GENERAL MANAGER OF THE MOUNTAIN CLUB ON LOON
Read more →

“I have suffered from chronic back pain for several years, many days having difficulty getting out of bed and standing up straight in the morning. We ordered this mattress set during the COVID19 pandemic. With delivery options extremely limited, the owner personally drove it to my fiancé’s house in VA! I woke up after the first nights' sleep virtually pain free, and have had significantly less pain on a daily basis. Some days I am completely pain free for the first time in years! When I returned home to Atlanta, the pain returned, and I immediately ordered another bed. When it arrived, I woke up again virtually pain free! Mattress Concierge makes an amazingly supportive mattress with no resistance, so your body weight is supported perfectly! I could not recommend a better sleep experience than the Luxury Firm (or Luxury Plush) from Mattress Concierge.”

J. D. | ATLANTA, GA

“I travel for work a *lot*, so I have slept on many different mattresses. Only the best and worst are memorable. When I urgently needed a mattress in the middle of the pandemic, I remembered the best mattress I’ve ever experienced. The problem was that I had no idea what brand it was. I called the boutique hotel where I had stayed six months earlier, but of course they were closed due to the pandemic. The security guard graciously tracked down the info I needed and called me back to introduce me to Mattress Concierge. The owner of the company answered my distress call and ensured I had the most perfect mattress delivered within a week!! I received truly exceptional customer service- a rare kind nowadays, where you feel like you are the most important customer they’ve ever had, or better yet, the only customer. The mattress and service were so superb, I bought a second one shortly after. I realize that mattress preferences are unique to each person, but if you want a five-star sleeping experience, I invite you to discover Mattress Concierge. I was amazed by how much better I felt starting on the first morning after delivery.”

A.M. | ASHBURN, VA